Exploring user acceptance and satisfaction with the Academic Collection of Comprehensive Educational Studies System (ACCESS): A state university experience
Jereme B. Belza, Abegail B. Cahigao, Julius James Luzada, Maria Lourdes D. Paragas & Emmanuel A. Onsay
Abstract
The study examines the acceptance and satisfaction with the Academic Collection of Comprehensive Educational Studies System (ACCESS), a web-based digital repository designed to enhance research accessibility and utilization in a state university in the Philippines. Using a quantitative research approach, the study applies the Technology Acceptance Model (TAM) and ISO/IEC 9126 software quality criteria to assess functionality, reliability, usability, and overall satisfaction. A random sampling technique included students and faculty members from five courses. Data was gathered through an online survey with a standardized questionnaire and a 5-point Likert scale. Findings indicate that functionality significantly impacts satisfaction and reliability, while usability enhances user experience. However, system stability issues undermine user trust and long-term adoption. Additionally, limited content availability and navigation challenges hinder full engagement. Statistical analysis revealed overlapping concepts affecting validity, likely due to response biases such as straight-lining. Despite its potential as an academic repository, ACCESS requires improvements in system stability, content updates, and usability to enhance user satisfaction. The study underscores the need for continuous evaluation and improvement of digital archiving systems to foster institutional research culture. Future research should expand the sample size and compare ACCESS with similar systems to refine its functionality and usability.
Keywords
ACCESS, ISO/IEC 9126, level of acceptability, overall satisfaction, technology acceptance model
Author information & Contribution
Jereme B. Belza. Corresponding author. College of Business and Management, Partido State University, Goa, Camarines Sur. Email: jeremebelza.pbox@parsu.edu.ph
Abegail B. Cahigao. College of Business and Management, Partido State University, Goa, Camarines Sur.
Julius James Luzada. College of Business and Management, Partido State University, Goa, Camarines Sur.
Maria Lourdes D. Paragas. College of Business and Management, Partido State University, Goa, Camarines Sur.
Emmanuel A. Onsay. College of Business and Management, Partido State University, Goa, Camarines Sur.
Jereme B. Belza: Conceptualization, Formal analysis, Investigation, Resources, Data Curation, Writing - Original Draft, Writing – Review and Editing, Visualization
Abegail B. Cahigao: Conceptualization, Formal analysis, Investigation, Resources, Data Curation, Writing - Original Draft, Writing – Review and Editing, Visualization
Julius James Luzada: Conceptualization, Formal analysis, Investigation, Resources, Data Curation, Writing - Original Draft, Writing – Review and Editing, Visualization
Maria Lourdes D. Paragas: Conceptualization, Formal analysis, Investigation, Resources, Data Curation, Writing - Original Draft, Writing – Review and Editing, Visualization
Emmanuel Onsay: Conceptualization, Methodology, Validation, Software, Writing – Review and Editing, Visualization
Disclosure statement
No potential conflict of interest was reported by the author(s).
Funding
This work was not supported by any funding.
Institutional Review Board Statement
This study was conducted in accordance with the ethical guidelines set by Partido State University College of Business and Management under PSU-CBM-OA-09-2024.
Data and Materials Availability
AI Declaration
The author declares the use of Artificial Intelligence (AI) in writing this paper. In particular, the author used Quillbot and ChatGPT in paraphrasing and grammatical proficiency. The author takes full responsibility in ensuring proper review and editing of contents generated using AI.
Notes
Acknowledgement
References
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Cite this article:
Belza, J.B., Cahigao, A.B., Luzada, J.J., Paragas, M.L.D. & Onsay, E.A. (2025). Exploring user acceptance and satisfaction with the Academic Collection of Comprehensive Educational Studies System: A state university experience. International Journal of Academe and Industry Research, 6(2), 126-150. https://doi.org/10.53378/ijair.353211
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