The interplay of mergers and acquisition and digitization on employee turnover in commercial banks
Liwayway Fatima T. Reyes & Dulce Amor Salvio-Padilla
Abstract
This study investigates the interplay between mergers and acquisitions and digitalization and their effects on employee turnover in commercial banks. Based on the Job Demands-Resources (JD-R) Theory, the study analyzed the influence of organizational and technological changes on job demands and employees’ turnover intentions. A descriptive-correlational research design was employed. The participants were 100 employees from selected commercial banks in Nueva Ecija, Philippines, who were selected through purposive sampling. Data were collected using a structured questionnaire and analyzed using frequency, percentage, weighted mean, standard deviation, Pearson correlation, and multiple regression analysis. The results showed that employees experienced moderate job demands related to company restructuring, job security, role clarity, cultural integration, technological adaptation, skill requirements, and workload changes, as well as moderate turnover intentions. Multiple regression analysis revealed that role clarity, job security, organizational restructuring, and cultural integration were significant predictors of employees’ turnover intentions. Among these factors, role clarity was the strongest indicator of employees’ intention to leave. The combined effects of digitalization and mergers and acquisitions may increase employee stress, workload, and adjustment challenges, which may negatively affect employee retention. There is a need to strengthen leadership support, communication, employee training, and change management practices to facilitate successful organizational change and enhance employee retention. The study was limited to 100 employees from selected commercial banks in Nueva Ecija. Thus, future studies should involve larger and more diverse samples to enhance the generalizability of the findings.
Keywords
job demands-resources theory, commercial banks, organizational change, employee retention
Author information & Contribution
Liwayway Fatima T. Reyes. Corresponding author. Doctor of Philosophy in Business Administration, Wesleyan University-Philippines, Cabanatuan City 3100. Email: lfatimatadeo@gmail.com
Dulce Amor Salvio-Padilla. Graduate School, Wesleyan University-Philippines, Cabanatuan City 3100. Email: dspadilla@wesleyan.edu.ph
"All authors equally contributed to the conception, design, preparation, data gathering and analysis, and writing of the manuscript. All authors read and approved the final manuscript."
Disclosure statement
No potential conflict of interest was reported by the authors.
Funding
This work was not supported by any funding.
Institutional Review Board Statement
This study was conducted in accordance with the ethical guidelines set by Wesleyan University-Philippines. The conduct of this study has been approved and given relative clearance by Wesleyan University-Philippines
Data and Materials Availability
The data supporting the findings of this study are available from the corresponding author upon reasonable request.
AI Declaration
The author declares the use of ChatGPT (OpenAI) in the preparation of this manuscript. ChatGPT was used to assist in improving the academic language, grammar, organization, clarity, and readability of the manuscript, as well as in refining selected sections. All AI-generated content was carefully reviewed, verified, revised, and edited by the author. The author assumes full responsibility for the accuracy, originality, and final content of the manuscript.
Notes
Acknowledgement
The researcher expresses its appreciation to Wesleyan University-Philippines and its PhD in Business Administration faculty for their support. A special thanks are extended to family, friends, and colleagues for their support and trust. The researcher also thanks God for His guidance and provisions.
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Cite this article:
Reyes, L.F.T. & Salvio-Padilla, D.A. (2026). The interplay of mergers and acquisition and digitization on employee turnover in commercial banks. International Journal of Academe and Industry Research, 7(4), 1-25. https://doi.org/10.53378/ijair.353385
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