Sustainability has been considered as one of the global issues confronting the world of business. This study aimed to determine the extent to which each predictor variable could significantly contribute to the sustainability performance of the hospitality industry in the CARAGA region. A causal design using path analysis and a descriptive-correlational research approach was utilized. Adapted survey questionnaire were distributed to 300 hotel and resorts employees who were chosen through stratified random sampling. Findings indicated that hospitality sector performed excellently. Moreover, the results showed that sustainability performance is significantly influenced by human resource management (HRM) and corporate social responsibility (CSR). Conversely, TQM has no direct influence on sustainability performance but interrelated with HRM and CSR practices. Furthermore, the study's findings emphasized the relevance of the Resource-based View and Triple-bottom Line theories in comprehending how the variables affect sustainability performance.
Keywords
corporate social responsibility, total quality management, human resource management practices, sustainability performance, hospitality industry, CARAGA Region, Philippines
Author information
Jengkie A. Omega. Business management student at the University of the Immaculate Conception (UIC). Currently working at Northeastern Mindanao State University.
Mary Jane B. Amoguis.
Notes
This paper is presented in the 1st International Conference on Management, Education & Innovation (ICMEI) 2024.