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Book of Abstract • ISSN: 3028-1636 (print) • 3028-2004 (online)

Impact of E-commerce to Supply Chain Management

Khoula Khusaif Salim Al Amrani & Agustin D. Cortez Jr.
Volume 4 Issue 1, July 2023

Supply Chain Management (SCM) activities have been greatly influenced by e-commerce transactions. The rise of online shopping has shaped the way how businesses meet the increasing demands of online customers which have been evident during the covid-19 pandemic. The need for businesses to adapt to the ever increasing demands of e-commerce activities has become an emerging concern especially during the post pandemic economy. The current study evaluates the impact of e-commerce to supply chain management (SCM). The paper reviews the previous studies and related literature in shaping the framework that defines the influence of e-commerce to supply chain management. Literature reveals that e-commerce poses new opportunities and challenges. E-commerce provides opportunities for business to expand customer base, reaching out to global markets, and streamlines the ordering processes. However, e-commerce has created new complexities and problems for SCM. One biggest challenge faced by SCM is a fast and reliable delivery of products as customers expects same day delivery or next day delivery that requires efficient and coordinated supply chain. Businesses need infrastructure and logistics capabilities to handle large volumes of orders, inventory, and optimization of logistics to reduce delivery time. Another issue is the transparency and visibility throughout the supply chain as customers expect real-time updates of the orders.

Supply chain management, supply chain, e-commerce, online shopping, logistics

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