In the cruise line industry, employee workloads and well-being are key factors affecting job performance and retention. This study examined the relationship between workload and well-being of hotel department employees on cruise ships. Using a quantitative approach, a survey was administered to 115 cruise line employees. The findings indicated that employees face high physical, mental, emotional, and coordination demands, but they exhibit strong coping skills and emotional resilience, leading to high psychological well-being. The results of this analysis indicate a significant positive moderate correlation between workload and overall well-being among cruise ship employees. Effective workload management, along with resource and support provisions, can enhance workplace well-being, fostering a positive work environment. This study sheds light on the challenges faced by cruise line employees and emphasizes the need for prioritizing effective workload management to improve employee well-being, productivity, and performance. Given the significant role of employees in the cruise line industry, their well-being directly impacts industry success and passenger experiences. Future research may explore the role of organizational support in enhancing employee well-being and stress management within cruise lines.
workload, well-being, cruise line, hospitality
Allen Rafael B. Avañez. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila
Kim Edris P. Diño. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila
Kathrine Ericka C. Carpio. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila
Tristan Lance M. Advincula. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila
Lorraine Aleli L. Alvarez. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila
Rowena A. Lunar. Corresponding author. Part-time faculty, Pamantasan ng Lungsod ng Pasig, Philippines. Email: morlilunar@gmail.com
"Author 1 made the most significant contribution to this research as the major researcher. He was responsible for designing the study, conducting the survey, analyzing data, and drafting the manuscript. Author 2 assisted with data collection, conducted the literature review, and contributed to manuscript drafting. Author 3 performed the statistical analysis and contributed to manuscript writing and editing. Author 4 contributed to data interpretation, manuscript review, and formatting. Author 5 assisted with research methodology, provided technical support, and proofread the manuscript and Author 6, the research adviser, supervised the study, guided the research process, reviewed the manuscript, and oversaw the submission and communication with the journal."
No potential conflict of interest was reported by the author(s).
This work was not supported by any funding.
This study was conducted in accordance with the ethical guidelines of Lyceum of the Philippines University - Manila. The conduct of this study has been approved and given relative clearance(s) by Magsaysay Maritime Corporation and Lyceum of the Philippines University - Manila.
The author declares the use of Artificial Intelligence (AI) in writing this paper. In particular, the author used QuillBot in paraphrasing ideas. The author takes full responsibility in ensuring proper review and editing of contents generated using AI.
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Cite this article:
Avañez, A.R.B., Diño, K.E.C., Carpio, K.E.P., Advincula, T.L.M., Alvarez, L.A.L., & Lunar, R.A. (2025). Correlation between workloads and well-being of cruise line employees. Journal of Hospitality, Tourism & Cultural Research, 1(1), 1-19. https://doi.org/10.53378/jhtcr.353172
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