In the cruise line industry, employee workloads and well-being are key factors affecting job performance and retention. This study examined the relationship between workload and well-being of hotel department employees on cruise ships. Using a quantitative approach, a survey was administered to 115 cruise line employees. The findings indicated that employees face high physical, mental, emotional, and coordination demands, but they exhibit strong coping skills and emotional resilience, leading to high psychological well-being. The results of this analysis indicate a Significant Positive Moderate Correlation between workload and overall well-being among cruise ship employees. Effective workload management, along with resource and support provisions, can enhance workplace well-being, fostering a positive work environment. This study sheds light on the challenges faced by cruise line employees and emphasizes the need for prioritizing effective workload management to improve employee well-being, productivity, and performance. Given the significant role of employees in the cruise line industry, their well-being directly impacts industry success and passenger experiences. Future research may explore the role of organizational support in enhancing employee well-being and stress management within cruise lines.
workload, well-being, cruise line, hospitality
No potential conflict of interest was reported by the author(s).
This work was not supported by any funding.
AI tools were not used in writing this paper.
Cite this article:
License:
This work is licensed under a Creative Commons Attribution (CC BY 4.0) International License.
