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JHTCR
Journal of Hospitality, Tourism & Cultural Research

ISSN 3082-4621 (Print) 3082-463X (Online)

Customer experience on cashless payment transactions in selected 3- star hotels in the City of Manila

Andrei I. Buenafe, Job Elijeah G.  Feliciano, John Josue B.  Meguiso, Mark Vince Ivan L. Torre, Sophia C.  Olaso, & Rowena A. Lunar
Volume 1 Issue 1, March 2025

Andrei I. Buenafe. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila

Job Elijeah G.  Feliciano. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila

John Josue B.  Meguiso. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila

Mark Vince Ivan L. Torre. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila

Sophia C.  Olaso. Bachelor of Science in International Hospitality Management with Specialization in Cruise Line Operations in Culinary Arts. Lyceum of the Philippines University Manila

Rowena A. Lunar. Corresponding author. Part-time faculty, Pamantasan ng Lungsod ng Pasig, Philippines. Email: morlilunar@gmail.com

"As the principal investigator, Author 1 contributed the most to this study. He oversaw the study's design, survey administration, data analysis, and manuscript writing. Author 2 performed the literature review, helped with data gathering, and helped draft the manuscript. In addition to drafting and editing the text, Author 3 carried out the statistical analysis of data gathered. Author 4 helped with formatting, paper review, and data interpretation. Author 5 helped with research methods, offered technical support, and reviewed the text. The research adviser, Author 6, supervised the study, directed the research process, evaluated the paper, and managed the submission and correspondence with the journal."

No potential conflict of interest was reported by the author(s).

This work was not supported by any funding.

This study was conducted in accordance with the ethical guidelines of Lyceum of the Philippines University - Manila. The conduct of this study has been approved and given relative clearance(s) by the Lyceum of the Philippines University - Manila.

The author declares the use of Artificial Intelligence (AI) in writing this paper. In particular, the author used QuillBot in paraphrasing ideas. The author takes full responsibility in ensuring proper review and editing of contents generated using AI.

Cite this article:

Buenafe, A.I., Feliciano, J.E.G., Meguiso, J.J.B., Torre, M.V.I.L., Olaso, S.C. & Lunar, R.A. (2025). Customer experience on cashless payment transactions in selected 3- star hotels in the City of Manila. Journal of Hospitality, Tourism & Cultural Research, 1(1), 20-38. https://doi.org/10.53378/jhtcr.353173

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