This research paper analyzes the importance of cashless payment transactions in selected 3-star hotels in the city of Manila. The researchers correlated this study to research paper entitled “Determining the Use of Cashless Payment Method” by Suhaimi et al in 2022. The study revealed that no research has focused on the perspective of guests regarding the significance of online transactions prior, and this paper aspired to bridge that gap. The researchers aimed to understand whether there will be a difference between the guests’ frequent use of cashless payment based on their demographics, and their most used form of cashless payment. This paper also shows the considerations the guests have encountered as they use this mode of payment. To assess the importance of cashless payment transactions, the researchers provided QR codes for 300 hotels guest survey questionnaire using simple random sampling. The result showed that there is a significant difference between the perceptions and the usage frequency of cashless transactions among the guests when grouped based on their profile, and that the most used cashless transaction is “E-wallet”. Moreover, the guests consider factors such as speed, accuracy, safety, and staff support, but emphasizing convenience and ease of use when using cashless payment transactions. This paper aims for the continuous improvement of service that will benefit the hotels company, accommodation staff, service company and guests.
cashless payment, hotel management, transactions, hotel, Philippines
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This work was not supported by any funding.
AI tools were not used in writing this paper.
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