Institute of Industry and Academic Research Incorporated
Register in
IJAIR Cover Page
International Journal of Academe and Industry Research

ISSN 2719-0617 (Print) 2719-0625 (Online)

The mediating role of intention in the digital bookkeeping adoption among MSMEs in Indonesia

Gladys Amara, Lisa Nurhalisa, Putri Nadia & Wiwit Apit Sulistyowati
Volume 5 Issue 2, June 2024
Abstract

Digital bookkeeping is a financial innovation that serves a critical function in documenting the financial transactions of businesses. The aim of this study is to predict factors that influence the intention of Micro, Small, and Medium Enterprises (MSMEs) in Cirebon, Java, Indonesia to utilize digital bookkeeping. This study uses a quantitative approach to gain the perception of 225 MSMEs that represent a wide range of industrial sectors. The valid data was analyzed using Structural Equation Modeling (SEM) through Partial Least Square. The findings show that perceived usefulness, perceived ease of use, and convenience are factors that impact the intention of MSMEs to adopt digital bookkeeping, while perceived usefulness, perceived ease of use, and convenience have no effect on continuance intention. This research has practical implications for the development of effective financial management systems for MSMEs, enabling the monitoring of business growth systematically. This study makes a valuable contribution to the advancement of knowledge concerning the adoption of technology in the financial sector and enhances the Technology Acceptance Model (TAM) through its innovative approach.

Keywords: perceived usefulness, perceived ease of use, convenience, intention, continuance intention, TAM, SEM

References

Achmad, W. (2023). MSMEs empowerment through digital innovation: The key to success of e-commerce in Indonesia. Daengku: Journal of Humanities and Social Sciences Innovation, 3(3), 1742, https://doi.org/10.35877/454RI

Almajali, D. A., Masa’Deh, R., & Dahalin, Z. M. d. (2022). Factors influencing the adoption of Cryptocurrency in Jordan: An application of the extended TRA model. Cogent Social Sciences, 8(1). https://doi.org/10.1080/23311886.2022.2103901

AlNasrallah, W. & Saleem, F. (2022). Determinants of the digitalization of accounting in an emerging market: The roles of organizational support and job relevance. Sustainability14, 6483. https://doi.org/10.3390/su14116483

Amilia Esthiningrum, & Sari, S. P. (2019). Pendekatan Theory Rasoned Action (TRA) dan Technology Acceptance Model (TAM) dalam Minat Transaksi Menggunakan E-Money. Paradigma Pengembangan Ekonomi Kreatif Di Era 4.0, 6(2), 163–172.

Aminullah, E., Fizzanty, T., & Nawawi, N. (2022). Interactive components of digital MSMEs ecosystem for inclusive digital economy in Indonesia. J Knowl Econ (2022). https://doi.org/10.1007/s13132-022-01086-8

Anatan, L. & Nur (2021). A review of MSME’s competitiveness in Indonesia. ICE-BEES. https://doi.org/10.4108/eai.27-7-2021.2316891

Anatan, L. & Nur (2023). Micro, small, and medium enterprises’ readiness for digital transformation in Indonesia. Economies11, 156. https://doi.org/10.3390/economies11060156

Apriani, R. G., Respati, D. K., & Handarini, D. (2023). The effect of perceived convenience, perceived benefits, and trust on intention to use mobile banking. Journal of Humanities, Social Sciences and Business3(1), 94–111. https://doi.org/10.55047/jhssb.v3i1.829

Apriani, R., Putra, P.S., Muzayanah, F.N. & Avionita, V. (2023). Obstacles advancing MSMES in Indonesia’s coastal areas to support economic growth in the digital era. Advances in Economics, Business and Management Research. https://doi.org/10.2991/978-94-6463-154-8_30

Ardhi, S. (2023). 30 Juta UMKM Akan Go Digital Pada 2024. https://ugm.ac.id/id/berita/30-juta-umkm-akan-go-digital-pada-2024/

Ashrafi, A., Zareravasan, A., Rabiee Savoji, S., & Amani, M. (2020). Exploring factors influencing students’ continuance intention to use the learning management system (LMS): a multi-perspective framework. Interactive Learning Environments, 0(0), 1–23. https://doi.org/10.1080/10494820.2020.1734028

Astriani, M., Mariani, Clairine, A., Ichsan, M. & Sudjatmoko, A. (2022). Exploring marketing innovation on MSMEs in Indonesia: A descriptive study. WSEAS Transactions On Systems, 21, 387-399. https://doi.org/10.37394/23202.2022.21.43

Buabeng-Andoh, C. (2018). Predicting students’ intention to adopt mobile learning: A combination of theory of reasoned action and technology acceptance model. Journal of Research in Innovative Teaching & Learning, 11(2), 178-191. https://doi.org/10.1108/JRIT-03-2017-0004

Chang, K. C., Chen, M. C., Hsu, C. L., & Kuo, N. Te. (2010). The effect of service convenience on post-purchasing behaviours. Industrial Management and Data Systems, 110(9), 1420–1443. https://doi.org/10.1108/02635571011087464

Daragmeh, A., Sági, J., & Zéman, Z. (2021). Continuous intention to use e-wallet in the context of the covid-19 pandemic: Integrating the health belief model (HBM) and technology continuous theory (tct). Journal of Open Innovation: Technology, Market, and Complexity, 7(2). https://doi.org/10.3390/joitmc7020132

Davis, F. D. (1989). Delle vicende dell’agricoltura in Italia; studio e note di C. Bertagnolli. Delle Vicende Dell’agricoltura in Italia; Studio e Note Di C. Bertagnolli., 13(3), 319–340. https://doi.org/10.5962/bhl.title.33621

Esfahbodi, A., Pang, G., & Peng, L. (2022). Determinants of consumers’ adoption intention for blockchain technology in E-commerce. Journal of Digital Economy, 1(2), 89–101. https://doi.org/10.1016/j.jdec.2022.11.001

Farliana, N., Setiaji, K. & Murniawaty, I. (2022). Indonesia’s micro, small and medium enterprises innovation strategy during COVID-19 pandemic. Iconic Research And Engineering Journals, 5(7), 19-25.

Fizzanty, T. (2024). Digitalization of Indonesian MSMEs: Innovation challenges and opportunities. In: Fizzanty, T., Maulana, I. (eds) The Digitalization of Indonesian Small and Medium Enterprises. Engaging Indonesia. Springer, Singapore. https://doi.org/10.1007/978-981-97-0029-5_2

Hanafia, W.N.W. & Toolibb, S.N. (2020). Influences of perceived usefulness, perceived ease of use, and perceived security on intention to use digital payment: A comparative study among Malaysian younger and older adults. International Journal of Business Management, 3(1), 15-24.

Hariyanti, S. & Kristanti, D. (2024). Digital transformation in MSMEs: An overview of challenges and opportunities in adopting digital technology. Jurnal Manajemen Bisnis, Akuntansi Dan Keuangan3(1), 37–46. https://doi.org/10.55927/jambak.v3i1.8766

Hasan, A., & Gupta, S. K. (2020). Exploring Tourists’ Behavioural Intentions Towards Use of Select Mobile Wallets for Digital Payments. Paradigm, 24(2), 177–194. https://doi.org/10.1177/0971890720959519

He, Y., Chen, Q., Kitkuakul, S., & Wright, L. T. (2018). Regulatory focus and technology acceptance: Perceived ease of use and usefulness as efficacy. Cogent Business & Management5(1). https://doi.org/10.1080/23311975.2018.1459006

Henderson, R. & Divett, M.J. (2003). Perceived usefulness, ease of use and electronic supermarket use. International Journal of Human-Computer Studies, 59(3), 383-395. https://doi.org/10.1016/S1071-5819(03)00079-X

Himel, M.T.A., Ashraf, S., Bappy, T.A., Abir, M.T., Morshed, M.K. and Hossain, M.N. (2021). Users’ attitude and intention to use mobile financial services in Bangladesh: an empirical study. South Asian Journal of Marketing, 2(1), 72-96. https://doi.org/10.1108/SAJM-02-2021-0015

Ilias, A., Abd Razak, M.Z. & Abd Razak, S.F.F. (2014). The intention to re-use the internet financial reporting (IFR) in Malaysia. Rev. Integr. Bus. Econ. Res., 3(1), 337-370.

Israr, S., Aziz, S., & Imran, M. (2022). Acceptance of internet banking in Pakistan: Integration of unified theory of acceptance and use of technology and DeLone and McLean IS model. Kasbit Business Journal, 15(4), 44–61.

Izzah, N. R., & Istiqomah, D. F. (2023). Technology acceptance model: Determinants actual system use of E-Bupot unification applications. Jurnal Akademi Akuntansi, 6(1), 44–62. https://doi.org/10.22219/jaa.v6i1.25745

Jackson, D. & Allen, C. (2024). Technology adoption in accounting: the role of staff perceptions and organisational context. Journal of Accounting & Organizational Change, 20(2), 205-227. https://doi.org/10.1108/JAOC-01-2023-0007

Jangir, K., Sharma, V., Taneja, S., & Rupeika-Apoga, R. (2023). The moderating effect of perceived risk on users’ continuance intention for FinTech services. Journal of Risk and Financial Management, 16(1). https://doi.org/10.3390/jrfm16010021

Jo, H., & Bang, Y. (2023). Understanding continuance intention of enterprise resource planning (ERP): TOE, TAM, and IS success model. Heliyon, 9(10), e21019. https://doi.org/10.1016/j.heliyon.2023.e21019

Julianti, N.D., Suparno & Nurjanah, S. (2023). MSME performance in the digital era: Theoretical study of the role literacy and skills. Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi, 4 (2), 197 – 208.

Kadin. (2023). UMKM Indonesia. Kadin Indonesia. https://kadin.id/data-dan-statistik/umkm-indonesia/

Kasilingam, D. L. (2020). Understanding the attitude and intention to use smartphone chatbots for shopping. Technology in Society, 62(June 2019), 101280. https://doi.org/10.1016/j.techsoc.2020.101280

Kelly, A.E. & Palaniappan, S. (2023). Using a technology acceptance model to determine factors influencing continued usage of mobile money service transactions in Ghana. J Innov Entrep, 12, 34. https://doi.org/10.1186/s13731-023-00301-3

Kemarauwana, M., & Darmawan, D. (2020). Perceived ease of use contribution to behavioral intention in digital payment. Journal of Science, Technology and Society (SICO)1(1), 1–4. https://ejournalsico.com/index.php/sico/article/view/12

Khairial, T.F. & Ridanasti, E. (2023). The effect of online shopping convenience on customer satisfaction, behavioral intention, and electronic word of mouth (E-WOM). Asian Journal of Economics, Business and Accounting, 23(24), 290-303. https://doi.org/10.9734/ajeba/2023/v23i241205.

Khiong, K., Arijanto, R., Dewi, G.C., Mulyandi, M.R., Putra, R.S., Siagian, A.O., Wijoyo, H., Purwanto, A. & Fahmi, K. (2022). The role of compatibility, perceived usefulness, convenience perception and convenience perception on electronic money (eWallet) usage interest. Journal of Positive School Psychology, 6(5), 6281 – 6286.

Khuong, N. V., Phuong, N. T. T., Liem, N. T., Thuy, C. T. M., & Son, T. H. (2022). Factors affecting the intention to use financial technology among Vietnamese youth: Research in the Time of COVID-19 and beyond. Economies, 10(3). https://doi.org/10.3390/economies10030057

Lea, O.T.T. & Caoa, Q.M. (2020). Examining the technology acceptance model using cloud-based accounting software of Vietnamese enterprises. Management Science Letters, 10, 2781–2788. https://doi.org/10.5267/j.msl.2020.4.032

Liébana-Cabanillas, F., Japutra, A., Molinillo, S., Singh, N., & Sinha, N. (2020). Assessment of mobile technology use in the emerging market: Analyzing intention to use m-payment services in India. Telecommunications Policy, 44(9). https://doi.org/10.1016/j.telpol.2020.102009

Luo, J., Ahmad, S.F., & Alyaemeni, A. (2024). Role of perceived ease of use, usefulness, and financial strength on the adoption of health information systems: the moderating role of hospital size. Humanit Soc Sci Commun, 11, 516. https://doi.org/10.1057/s41599-024-02976-9

Meilariza, R., Mirah Delima, Z., & Zuliyati (2024). Digitalization of micro, small, and medium enterprises (MSMEs) in Indonesia. KnE Social Sciences, 9(18), 245–257. https://doi.org/10.18502/kss.v9i17.16334

Ming, K. L. Y., & Jais, M. (2022). Factors affecting the intention to use E-Wallets during the COVID-19 pandemic. Gadjah Mada International Journal of Business, 24(1), 82–100. https://doi.org/10.22146/gamaijb.64708

Mohamad Zain, M. R., Tajul Urus, S., Trinh, T., Amirul, S. M., & Tuan Mat, T. Z. (2023). ERP post-implementation phase: Deployment of the unified theory of acceptance and use of technology (UTAUT) model on user acceptance. Asia-Pacific Management Accounting Journal, 18(1), 85–129. https://doi.org/10.24191/apmaj.v18i1-05

Moura, I. V., de Almeida, L. B., da Silva, W. V., Veiga, C. P. da, & Costa, F. (2020). Predictor factors of intention to use technological resources: A multigroup study about the approach of technology acceptance model. Sage Open, 10(4). https://doi.org/10.1177/2158244020967942

Mufarih, M., Jayadi, R., & Sugandi, Y. (2020). Factors influencing customers to use digital banking application in Yogyakarta, Indonesia. Journal of Asian Finance, Economics and Business, 7(10), 897–908. https://doi.org/10.13106/jafeb.2020.vol7.no10.897

Nursini, N. (2020). Micro, small, and medium enterprises (MSMEs) and poverty reduction: empirical evidence from Indonesia. Development Studies Research7(1), 153–166. https://doi.org/10.1080/21665095.2020.1823238

Phonna, R.Z., Biby, S., Heikal, M. & Rahmaniar (2023). The effect of convenience, promotion and benefits on the decision to use a digital payment system in generation y in Lhokseumawe City. Journal of Accounting Research, Utility Finance and Digital Assets1(3), 286–295. https://doi.org/10.54443/jaruda.v1i3.46

Poernamasari, D.W. (2023). The effect of profit-sharing on productivity of micro, small, and medium enterprises (MSME) in Indonesia. Airlangga Journal of Innovation Management, 4(2), 198-207.

Prabawa, I. P. W., & Aminah, S. (2023). The influence of perception of ease and perception of trust on intention to reuse E-Wallet Dana in Surabaya. Jurnal Ekonomi Dan Bisnis Digital, 2(3), 1075–1082. https://doi.org/10.55927/ministal.v2i3.4799

Pramono, A.J., Suwarno, Amyar, F., & Friska, R. (2023). Exploring technology acceptance in management accounting tools’ adoption in public sector accounting: A sustainability perspective for organizations. Sustainability15, 15334. https://doi.org/10.3390/su152115334

Putera Kosim, K., & Legowo, N. (2021). Factors affecting consumer intention on QR Payment of mobile banking: A case study in Indonesia. Journal of Asian Finance, 8(5), 391–0401. https://doi.org/10.13106/jafeb.2021.vol8.no5.0391

Raya, A.B., Andiani, R., Siregar, A.P., Prasada, I.Y., Indana, F., Simbolon, T.G.Y., Kinasih, A.T. & Nugroho, A.D. (2021). Challenges, open innovation, and engagement theory at craft SMEs: Evidence from Indonesian Batik. Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 121. https://doi.org/10.3390/joitmc7020121

Salsabillah, W., Hafizzallutfi, Uut Tarissyaa, Nur Azizah, Thia Fathona, & Muhammad Raihan (2023). The role of micro, small, and medium enterprises (MSMES) in supporting the Indonesian economy. Indonesian Journal of Multidisciplinary Sciences (IJoMS)2(2), 255–263. https://doi.org/10.59066/ijoms.v2i2.339

Shahrullah, R.S., Jaya, F. & Arifin, I. (2021). The challenges of micro, small and medium enterprises in Indonesia in the era of the ASEAN economic community. Syiah Kuala Law Journal, 5(1). 124-138.

Shakira, V. (2024). The influence of the digital literacy program on MSMES as an effort for business resilience in improving the national economy. ProBisnis : Jurnal Manajemen, 15(2), 85-90.

Shankar, A. & Rishi, B. (2020). Convenience matter in mobile banking adoption intention? Australasian Marketing Journal, 28(4), 273-285. https://doi.org/10.1016/j.ausmj.2020.06.008

Syamsu, Z.I., Rizan, M. & Santoso, B. (2020). Continuance intention customer analysis on online accounting software usage. Journal of Social Science, 1(5), 266-271. https://doi.org/10.46799/jss.v1i5.65

Tahar, A., Riyadh, H.A., Sofyani, H., & Purnomo, W.E. (2020). Perceived ease of use, perceived usefulness, perceived security and intention to use e-filing: the role of technology readiness. The Journal of Asian Finance, Economics and Business, 7(9), 537–547. https://doi.org/10.13106/JAFEB.2020.VOL7.NO9.537

Tambunan, T. (2019). Recent evidence of the development of micro, small and medium enterprises in Indonesia. J Glob Entrepr Res, 9, 18. https://doi.org/10.1186/s40497-018-0140-4

Thomas, I.T., Gopi, G. & Sujith, T.S. (2024). Impact of user satisfaction on continuous usage intention: A study among Google Pay Users In Kerala. Educational Administration: Theory and Practice, 30(3), 2071-2079. https://doi.org/10.53555/kuey.v30i3.2031

Venkatesh, V. (2000). Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research, 11(4). https://doi.org/10.1287/isre.11.4.342.11872

Wardana, A.A., Saputro, E.P., Wahyuddin, M. & Abas, N.I. (2022). The effect of convenience, perceived ease of use, and perceived usefulness on intention to use e-wallet (Empirical study on generation z in Surakarta). Advances in Economics, Business and Management Research, 218.

Wibasuri, A., Pratisti, C., & Nurjanah, I. I. (2023). A model of Indonesian consumers’ online shopping behavior, an extension of TAM. The International Journal of Artificial Intelligence Research, 7(1), 1-16. https://doi.org/10.29099/ijair.v7i1.1.1115

Wibowo, A., Saptono, A., Narmaditya, B. S., Effendi, M. S., Mukhtar, S., Suparno, & Shafiai, M. H. M. (2024). Using technology acceptance model to investigate digital business intention among Indonesian students. Cogent Business & Management11(1). https://doi.org/10.1080/23311975.2024.2314253

Zebua, S. & Widuri, R. (2023). Analysis of factors affecting adoption of cloud accounting in Indonesia. Journal of Theoretical and Applied Information Technology, 101(1), 86-105.

Zebua, S., & Widuri, R. (2023). Analysis of factors affecting adoption of cloud accounting in Indonesia. Journal of Theoretical and Applied Information Technology, 101(1), 86–105.

Cite this article:

Amara, G., Nurhalisa, L., Nadia, P. & Sulistyowati, W.A. (2024). The mediating role of intention in the digital bookkeeping adoption among MSMEs in Indonesia. International Journal of Academe and Industry Research, 5(2), 70-92. https://doi.org/10.53378/353074

License:

ai generated, holographic, interface-8578468.jpg
library, people, study-2245807.jpg
bookshelf, books, library-2907964.jpg
Scroll to Top