Level of satisfaction on the security services of a state university: Basis for continuous improvement
Jocelyn S. Gabata, John Marco J. Rarugal & Kristelle Ann R. Torres
Abstract
The study aimed to determine the level of satisfaction on the security services of a state University in the Philippines in terms of security personnel conduct, physical security, and protection of sensitive information. Likewise, the study aimed to establish the significant differences between assessment of the employees and students. The respondents of this research were 380 employees and 300 students for the Academic Year 2022-2023. The study utilized weighted mean, t-test analyze the data. Also, the study used the descriptive-comparative and cross-sectional method as research design. The content-validated and self-constructed questionnaire, which reported an acceptable reliability index of Cronbach a = 0.76 was its tool in data gathering. Based on the analysis of the findings, the study found that both respondents possessed a high level of satisfaction on the security services across all the variables. Further, significant differences were found with regard to security personnel conduct and physical security. With this, courses of action were made for continuous improvement of the security services. Future researchers may consider the conduct of continuing evaluation to have a comprehensive understanding of its services to develop better improvement strategies.
Keywords
physical security, protection of sensitive information, satisfaction, security personnel conduct, security services
Author information & Contribution
Disclosure statement
Funding
Declaration
Notes
This paper is presented in 1st International Student Research Congress
Acknowledgement
References
Arasteh, R. (2018). Public perception of campus security issues at institutions of higher education in United States. [Dissertation, Pepperdine University]. Theses and Dissertations. 932. https://digitalcommons.pepperdine.edu/etd/932
Ayeo-eo, S. P. (2023). The competency of security guards in the performance of their responsibilities. EPRA International Journal of Multidisciplinary Research (IJMR), 9(5), 133-144. https://doi.org/10.36713/epra13267
Bassey, R. E. (2009). General principles of security. The African Council on Narcotics and Crime Prevention. Jos, Nigeria.
Barker, C. N. (2016). Policing postsecondary education: University police legitimacy and fear of crime on campus. [Master’s thesis, East Tennessee State University] Electronic Theses and Dissertations. Paper 3169. https://dc.etsu.edu/etd/3169
Bruckner, D. W. (2010). Subjective well-being and desire satisfaction. Philosophical Papers, 39(1), 1-28. https://doi.org/10.1080/05568641003669409
Carrico, B. A. (2016). The effects of students’ perceptions of campus safety and security on student enrollment. [Doctoral dissertation, Marshall University] Theses, Dissertations and Capstones. 1006. https://mds.marshall.edu/etd/1006
Clark C.A (2005). Crime and fear on campus. Policing an International Journal of Police Strategies and Management, 25(1), 14-31.
Crossman, A. (2018). Understanding purposive sampling: An overview of the method and its applications. https://www.thoughtco.com/purposive-sampling-3026727
De Waal, E., & Grösser, M. M. (2009). Safety and security at school: A pedagogical perspective. Teaching and teacher education, 25(5), 697-706. https://doi.org/10.1016/j.tate.2008.12.002
Díaz-Vicario, A., & Gairín Sallán, J. (2017). A comprehensive approach to managing school safety: case studies in Catalonia, Spain. Educational Research, 59(1), 89-106. https://doi.org/10.1080/00131881.2016.1272430
Donnellon, C. (2018). Violence on college campuses: Understanding its impact on student well-being. Community College Journal of Research & Practice, 24(10), 78-92. https://doi.org/10.1080/10668920050179835
Etor, C. R., Etudor-Eyo, E., & Ukpabio, G. E. (2020). Provision of security facilities and security personnel service delivery in universities in Cross River State, Nigeria. International Education Studies, 13(5), 125-131. https://doi.org/10.5539/ies.v13n5p125
Fennelly, L. J. (Ed.). (2016). Effective physical security. Butterworth-Heinemann.
Fox, J. A., & Burstein, H. (2010). Violence and security on campus: From preschool through college. Bloomsbury Publishing USA.
Grayson, J. L., (2012). The 5 pillars of great campus security. Campus Safety. https://www.campussafetymagazine.com/safety/the-5-pillars-of-great-campus-security/
Haynes, N. M., & Comer, J. P. (1996). Integrating schools, families, and communities through successful school reform: The school development program. School Psychology Review, 25(4), 501-506. https://doi.org/10.1080/02796015.1996.12085838
IFSEC Global. (2021). Role of CCTV cameras: Public, privacy and protection. https://www.ifsecglobal.com/video-surveillance/role-cctv-cameras-public-privacy-protection/
Jian, R. K., & Rao, S. S. (2011). Industrial safety health and environment systems. New Delhi: Khana Publishers.
Johnston, R.G., & Garcia, A. R. (2002). Effective vulnerability assessments for physical security devices, systems, and programs. Los Alamos National Laboratory. https://doi.org/10.2172/801237
Lukas, L. (2016). Theoretical sources for a theory of safety and security. In The Tenth International Conference on Emerging Security Information, Systems and Technologies, SECUREWARE. https://www.thinkmind.org/articles/securware_2016_8_20_30071.pdf
Mabanglo, J. L. (2020). Campus security practices assessment of Philippine College of Science and Technology. International Journal of Advanced Research and Publications, 4(4), 14-19.
Neema, I. (2003). Resident student perceptions of on-campus living and study environments at the University of Namibia and their relation to academic performance [Doctoral dissertation, Worcester Polytechnic Institute]. UNAM Digital Collections. http://hdl.handle.net/11070.1/4438
Normala, R., & Azlini, C. (2018). Student perceptions of security services at public higher learning institutions. International Journal of Research and Innovation in Social Science, 2(12), 379-382.
Pascua, J. R. (2018). Employees’ level of satisfaction on the implementation of the security and safety practices at Cagayan State University-Piat Campus. International Journal of Advance Research in Management and Social Science, 7(7), 44-81
Pholi, L. (2003). Security in practice reducing the effort. https://citeseerx.ist.psu.edu/document?repid=rep1&type=pdf&doi=f29b672539b2c341fb13a705f71aae51b0615096
Puckett, K. (2022). Safety and security on campus: Student perceptions and influence on enrollment [Doctoral dissertation, East Tennessee State University] Electronic Theses and Dissertations. Paper 4103. https://dc.etsu.edu/etd/4103
Senate Bill 1324 (2010). Campus Security Act – Senate of the Philippines. https://legacy.senate.gov.ph/lisdata/88567398!.pdf
Snarski, R. (2023, June 27). Security guard booths, Importance of security presence. Guardian Booth. https://www.guardianbooth.com/how-important-are-security-guards/
Cite this article:
Gabata, J.S., Rarugal, J.M.J. & Torres, K.A.R. (2024). Level of satisfaction on the security services of a state university: Basis for continuous improvement. The Research Probe, 4(1), 101-123. https://doi.org/10.53378/trp.0624.1.6.2
License:
This work is licensed under a Creative Commons Attribution (CC BY 4.0) International License.
Most read articles
- Senior High School Strand Alignment and Its Implication to The Tertiary Programs: A Basis for Bridging Program
- Reading Comprehension Difficulties Among Junior High School Learners
- Difficulties in the writing skills of Grade 11 HUMSS students
- Identifying gender stereotypes of high school LGBTQ students
- Lived experiences of senior high school focal persons in the implementation of work immersion program
- Factors Influencing Reading Comprehension and Difficulties Among Intermediate Learners: Basis For Developing Remedial Reading Intervention
- Disaster risk reduction and management on earthquake preparedness: An assessment
- Digital Marketing Strategies Used by Competing Coffee Shops in Candelaria, Quezon: Perspective of Employees
- Analysis of school rules and regulation implementation: Basis for policy enhancement program
- Technical vocational students’ higher learning institution preference and level of academic and skills preparedness