Today's world of intense competition and shifting business practices has led to a huge increase in both client demand and retailer power. For producers to survive and prosper, a long-lasting relationship with consumers is essential. The cosmetics industry in China has experienced remarkable growth in recent years. After the US, the nation ranked as the second-largest cosmetics market globally in 2020. Therefore, the goal of this study is to look into the variables that influence Chinese customers' intentions to purchase cosmetics products in relation to CSR, social media marketing and store environment. Primary data was collected using questionnaires from 220 consumers from multiple cosmetics department stores located in Otto Retail Store in Chengdu, China. The findings derived from the Pearson Correlation Coefficients demonstrate a statistically significant positive association between three variables: CSR, social media marketing and store environment on customer’s purchase intention of cosmetic products at Otto Retail Store, Chengdu, China. The results demonstrate a statistically significant and positive relationship between all three factors on customer’s purchase intention of cosmetic products and are highly significant at 1% level. Store environment has the highest correlation with customer’s purchase intention of cosmetic products (r=0.610, p<0.01), followed by social media marketing (r=0.567, p<0.01) and CSR (r=0.532, p<0.01). Results of regression analysis have been used to test all the hypothesis to ascertain the extent of relationship with the variables that measures factors affecting customer’s purchase intention. All the three independent variables showed significant positive relationship with customer’s purchase intention with p<0.005.
customer purchase intention, CSR, social media marketing, store environment, cosmetic industry
Xi Qing Ying. Graduate School of Business, Nilai University, Malaysia.
Sujatha Balakrishna. Corresponding author. Faculty of Business, Hospitality and Humanities, Nilai University, Malaysia. Email: sujatha@nilai.edu.my
Nur Hafizah binti Zainal. Faculty of Business, Hospitality and Humanities, Nilai University, Malaysia
Nor Nazeranah binti Omar Din. Faculty of Business, Hospitality and Humanities, Nilai University, Malaysia
“All authors equally contributed to the conception, design, preparation, data gathering and analysis, and writing of the manuscript. All authors read and approved the final manuscript.”
No potential conflict of interest was reported by the author(s).
This work was not supported by any funding.
This paper is presented in 5th International Conference on Multidisciplinary Industry and Academic Research (ICMIAR)-2024
The authors would like to acknowledge Institute of Industry and Academic Research Incorporated, who gave the opportunity to share our research findings and publication. We would like to extend our gratitude to all the academics, respondents and family members who has supported us throughout the research process.
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Cite this article:
Xi Qing Ying, Sujatha Balakrishna, Nur Hafizah binti Zainal & Nor Nazeranah binti Omar Din (2024). The influence of CSR, social media marketing and store environment on customer purchase intention of cosmetic products. Industry and Academic Research Review, 5(1), 230-250. https://doi.org/10.53378/iarr.924.132
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