Managerial Competencies and Practices as Predictors of Service Quality of Public Elementary Schools in The Division of Cabuyao, Laguna

Donna D. Melgar & Delon A. Ching

Volume 2 Issue 2 December 2022

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https://doi.org/10.53378/

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Abstract

This study employed the descriptive and correlational method of research in determining the relationship between school heads’ managerial practices and the service quality of public elementary schools in the Division of Cabuyao, Laguna. The respondents were two hundred sixty-seven (267) which is the sample size of the teachers who are currently associated with the five (5) public elementary schools in the Division of Cabuyao City. As laid out by the correlation between managerial competencies to the school service quality, positive significant relationship was manifested. Same result was obtained between the correlation of managerial practices to the school service quality. A multiple linear regression analysis was conducted with managerial competencies on the school service quality. The multiple regression analysis revealed that the community involvement and open management style of managerial competencies contributed significantly to the regression model. This suggests that the community involvement and open management style of managerial competencies significantly predict the service quality which produces the final regression Also, a multiple linear regression was conducted with the managerial practices on school service quality. The multiple regression analysis revealed that the human, material, and training of managerial practices contributed significantly to the regression model. This suggests that the human, material, and training of managerial practices significantly predict the service quality which produces the final regression.

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Cite this article:

Melgar, D.D. & Ching, D.A. (2022). Managerial Competencies and Practices as Predictors of Service Quality of Public Elementary Schools in The Division of Cabuyao, Laguna. The Research Probe, Volume 2 Issue 1, pp. 132 - 137.