Level of satisfaction on the security services of a state university: Basis for continuous improvement
Jocelyn S. Gabata, John Marco J. Rarugal & Kristelle Ann R. Torres
Abstract
The study aimed to determine the level of satisfaction on the security services of a state University in the Philippines in terms of security personnel conduct, physical security, and protection of sensitive information. Likewise, the study aimed to establish the significant differences between assessment of the employees and students. The respondents of this research were 380 employees and 300 students for the Academic Year 2022-2023. The study utilized weighted mean, t-test analyze the data. Also, the study used the descriptive-comparative and cross-sectional method as research design. The content-validated and self-constructed questionnaire, which reported an acceptable reliability index of Cronbach a = 0.76 was its tool in data gathering. Based on the analysis of the findings, the study found that both respondents possessed a high level of satisfaction on the security services across all the variables. Further, significant differences were found with regard to security personnel conduct and physical security. With this, courses of action were made for continuous improvement of the security services. Future researchers may consider the conduct of continuing evaluation to have a comprehensive understanding of its services to develop better improvement strategies.
Keywords
physical security, protection of sensitive information, satisfaction, security personnel conduct, security services
Author information & Contribution
Disclosure statement
No potential conflict of interest was reported by the author(s).
Funding
This work was not supported by any funding.
Declaration
Notes
This paper is presented in 1st International Student Research Congress
Acknowledgement
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Cite this article:
Gabata, J.S., Rarugal, J.M.J. & Torres, K.A.R. (2024). Level of satisfaction on the security services of a state university: Basis for continuous improvement. The Research Probe, 4(1), 101-123.
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