Institute of Industry and Academic Research Incorporated
Register in
Home / Journals / Records Management Strategies and Professional Performance of Administrative Staff
IJAIR Cover Page
International Journal of Academe and Industry Research

ISSN 2719-0617 (Print) 2719-0625 (Online)

Records Management Strategies and Professional Performance of Administrative Staff

Jimuel L. Gesmundo, Raven Ryan B. Glorioso, Karen Joy Raviz & Elaine Joy C. Apat
Volume 3 Issue 1, March 2022

Abstract

This study correlated the records management strategies of the administrative staff at Laguna State Polytechnic University with their professional performance. The descriptive quantitative research involved 59 administrative staff through the researcher-made survey questionnaire distributed through Google forms. The results of the study proved that there is a significant difference in the records management strategies when grouped according to age, gender, job tenure, and job position in the department. However, there was no significant difference among the professional performances when grouped according to age, gender, job tenure, and job position in the department. The study also confirmed that records management strategies have a positive significant relation to professional performance. The findings can help improve the university policies, procedures, and strategies in managing records. Therefore, it is recommended to provide training programs and improving implementation of evaluation and assessment to the administrative staff to expand their professional proficiencies.

Keywords: records management, strategies, professional performance, administrative staff

References

Abuhashesh, M., Al-Dmour, R., & Masa’deh, R. (2019). Factors that affect employees job satisfaction and performance to increase customers’ satisfactions. Journal of Human Resources Management Research, 1–23. https://doi.org/10.5171/2019.354277

Adade, A., Dampson, D. G., Quashigah, A. Y., & Eshun, P. (2018). Academic records management in ghanaian basic schools: A study of basic schools in the ashiedu keteke sub-metro in the greater accra region. British Journal of Education, 6(4), 33–49.

Ademola, G. O., James, S. O., & Olore, I. (2012). The roles of record keeping in the survival and growth of small scale enterprises in ijumu local government area of kogi state. Global Journal of Management and Business Research, 12(13), 55–66.

Ahmed, I., Musarrat Nawaz, M., Bowra, Z., Zafar, A., Zeeshan Shaukat, M., Usman, A., Ul Rehman, W., & Ahmed, N. (2010). Does service quality affect students’ performance? Evidence from institutes of higher learning. African Journal of Business Management, 4(12), 2527–2533.

Alegbeleye, G. O., & Chilaka, U. C. (2019). Evaluation of records management practices at the ministry of health, abia state, nigeria. Library Philosophy and Practice (e-Journal), 2306.

Allison, G. O. (2021). Records management practices and job performance of registry staff of universities in ogun state, nigeria. International Journal of Academic Management Science Research, 5(9), 69–78.

Allison, G. O., & Otuza, C. E. (2017). Millitating factors on the efficient management of students’ record among registry staff in academic institutions (a case study of babcock university). Advances in Social Sciences Research Journal, 4(18). https://doi.org/10.14738/assrj.418.3633

Amanchukwu, R. N., & Ololube, N. P. (2015). Excellent school records behaviour for effective management of educational systems. Human Resource Management Research, 15(1), 12–17. https://doi.org/10.5923/j.hrmr.20150501.02

Azameti, M. S. K., & Adjei, E. (2013). Challenges in academic records management in tertiary institutions in ghana. International Journal of Scientific Research in Education, 6(3), 287–296.

Balagobei, S. (2019). Impact of record keeping practices on business performance of small and medium scale enterprises in sri lanka. International Journal of Accounting and Financial Reporting, 9(4), 439–451.

Barde, M. A., Shaibu, B. A., & Daudu, H. M. (2019). Organization and retrieval of students’ academic records in ahmadu bello university, zaria – nigeria. Samaru Journal of Information Studies, 19(1), 1–13.

Borghans, L., & Weel, B. T. (2002). Do older workers have more trouble using a computer than younger workers? Research in Labor Economics, 139–173. https://doi.org/10.1016/s0147-9121(02)21009-2

Brauchle, P. E., & Azam, M. S. (2004). Relationships between selected demographic variables and employee work ethics as perceived by supervisors. Journal of Industrial Teacher Education, 41(1), 1–12.

Cabalinan, E. J. C. (2016). Records management and archival practices at central philippine university: A basis for a proposal for an archival program to establish the university archives. Central Philippine University. https://hdl.handle.net/20.500.12852/593

Castagna, R. (2021, October 7). How to back up your data and keep your files safe. WhatIs.Com. Retrieved February 20, 2022, from https://whatis.techtarget.com/feature/How-to-back-up-your-data-and-keep-your-files-safe?amp=1

Cohen, P. N., & Huffman, M. L. (2007). Working for the woman? Female managers and the gender wage gap. American Sociological Review, 72(5), 681–704. https://doi.org/10.1177/000312240707200502

Davis, B. (2021a, May 28). What is the importance of data backup? – MVOrganizing. MVOrganizing.Org. Retrieved February 20, 2022, from https://www.mvorganizing.org/what-is-the-importance-of-data-backup/

Davis, B. (2021b, May 29). Why is service quality important? – MVOrganizing. MVOrganizing.Org. Retrieved February 20, 2022, from https://www.mvorganizing.org/why-is-service-quality-important/

Deligero, J. C. L., & Laguador, J. M. (2014). Work engagement among employees and its relationship with work units’ performance of a higher education institution. International Journal of Management Sciences, 3(12), 909–917.

Faulhaber, P. (2019, March 3). The definition of records management. Bizfluent. Retrieved February 20, 2022, from https://bizfluent.com/about-5144277-definition-records-management.html

Giba-Fosu, N. (2020). Records management programs in higher learning institution: Case study of nelson mandela drive walter sisulu university, south africa. International Journal of Community Development & Management Studies, 4, 23–39.

Hasbullah, A., & Yusoff, W. (2018). Quality of service in public higher education institution (HEI) facilities: A critical literature review. International Journal of Innovation and Business Strategy, 9(1), 64–68.

Hashim, D. M., Ong, K., Mukhtar, S. A., & Shuhidan, S. M. (2018). Records management practices: Evidence from malaysia. Journal of Economic & Management Perspectives, 12(1), 402–407.

Heaney, J. (2021, June 7). What is the importance of record keeping? Walden. Retrieved February 20, 2022, from https://waldenenvironmentalengineering.com/

Inceoglu, I., Segers, J., & Bartram, D. (2012). Age-related differences in work motivation. Journal of Occupational and Organizational Psychology, 85, 300–329.

Joy, N. C., & Agala, H. O. (2019). Quality assurance in the management of Nigeria university education. Advances in Social Sciences Research Journal, 6(8), 240–247. https://doi.org/10.14738/assrj.68.6872

Kaboyo, D. (2019). Assessment of storage and retrieval practices in records management at ministry of information, communications technology and national guidance. Makerere University. http://dissertations.mak.ac.ug/

Kalaw, J. F. (2014). Organizational culture among teaching employees of lyceum of the philippines University-Batangas: Basis of enhancement. International Journal of Information, Business and Management, 6(4), 52–66.

Khodayari, F., & Khodayari, B. (2011). Service quality in higher education. Interdisciplinary Journal of Research in Business, 1(9), 40–43.

Kim, N., & Kang, S. W. (2016). Older and more engaged: The mediating role of Age-Linked resources on work engagement. Human Resource Management, 56(5), 731–746. https://doi.org/10.1002/hrm.21802

Kooij, T. A. M., de Lange, A. H., Jansen, P. G. W., Kanfer, R., & Dikkers, J. S. E. (2011). Age and work-related motives: Results of a meta-analysis. Journal of Organizational Behavior, 32, 197–225.

Koontz, H., & O’Donnell, C. J. (2008). Principles of management. MeGraw-Hill.

Laguador, J. M., de Castro, E. A., & Portugal, L. M. (2014). Employees’ organizational satisfaction and its relationship with customer satisfaction measurement of an asian academic institution. Quarterly Journal of Business Studies, 1(3), 83–93.

Lush, J., & Young, R. J. (2019, July 10). 5 steps of efficient record management. The Business Journals. Retrieved February 20, 2022, from https://www.bizjournals.com/

Mabera, S. U. (2015). Management of students’ academic records in federal universities in north west nigeria: Implication for access and utilization. Information Trends, 13, 24–34.

Moreno-Romero, A., Ponce-Cueto, E., & Carrasco-Gallego, R. (2016). Characterising knowledge workers’ job positions. Lecture Notes in Management and Industrial Engineering, 289–297. https://doi.org/10.1007/978-3-319-45748-2_31

Nabwami, L. (2018, May 26). Record keeping and documentation. Ausmed Education Pty Ltd. Retrieved February 20, 2022, from https://www.ausmed.com/cpd/articles/record-keeping-documentation

Nazarian, R., Saber-Mahani, M., & Beheshtifar, M. (2012). Role of service quality in universities. Innova Ciencia, 4(6), 3–9.

Ng, T. W. H., & Sorensen, K. L. (2008). Toward a further understanding of the relationships between perceptions of support and work attitudes. Group & Organization Management, 33(3), 243–268. https://doi.org/10.1177/1059601107313307

Okoli, B. E., & Onuigbo, F. N. (2014). Impact of records keeping on office managers’ efficiency in nigerian universities. International Journal of Education Learning and Development, 2(3), 25–31.

Pamatmat, F., Dominguez, L., Pamin, C., & Daran, A. (2018). Service quality dimensions of a philippine state university and students’ satisfaction: Bridging gaps to excellence. International Journal of Advanced Research, 6(7), 673–681. https://doi.org/10.21474/ijar01/7411

Parasuraman, A. P., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple- item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.

Root, G. N., III. (2019, December 13). Office filing policy & procedures. Bizfluent. Retrieved February 20, 2022, from https://bizfluent.com/13375461/office-filing-policy-procedures

Roushka, A. (2012). “general & special creation” translated by ghassan abou fakhr (Vol. 12). National Council for Culture, Science and Art.

Runardotter, M. C. (2007). The records continuum model [Figure]. https://www.researchgate.net/figure/The-Records-Continuum-Model-Upward-2000-p-123_fig1_228781067

Sarsale, M. (2020). Exploring quality of student services of a philippine state university satellite campus using SERVQUAL and service improvement matrix. Malaysian Online Journal of Educational Management, 8(2), 59–71. https://doi.org/10.22452/mojem.vol8no2.5

Seniwoliba, A. J., Mahama, A. V., & Abilla, B. J. (2017). Challenges of records management in higher education in ghana: The case of university for development studies. International Journal of Educational Policy Research and Review, 4(3), 29–41. https://doi.org/10.15739/ijeprr.17.005

Sherman, F. (2019, August 23). Why is quality in customer service important? Bizfluent. Retrieved February 20, 2022, from https://bizfluent.com/about-5437915-quality-customer-service-important.html

Shonhe, L., & Grand, B. (2018). A service delivery improvement strategy for a records management programme. ESARBICA Journal, 37, 195–220.

Stamarski, C. S., & Son Hing, L. S. (2015). Gender inequalities in the workplace: The effects of organizational structures, processes, practices, and decision makers’ sexism. Frontiers in Psychology, 6. https://doi.org/10.3389/fpsyg.2015.01400

Suparjo, E. S. S. (2018, July 10). The role of service quality and institutional image in establishing relational commitment between private universities and the student. Allied Business Academies. Retrieved February 20, 2022, from https://www.abacademies.org/articles/the-role-of-service-quality-and-institutional-image-in-establishing-relational-commitment-between-private-universities-and-the-stu-7340.html

Tagbotor, D. P., Adzido, R. Y. N., & Agbanu, P. G. (2015). Analysis of records management and organizational performance. International Journal of Academic Research in Accounting, Finance and Management Sciences, 5(2), 1–16. https://doi.org/10.6007/ijarafms/v5-i2/1557

Williams, C. (2006). Principles and purposes of records and archives. Managing Archives, 3–33. https://doi.org/10.1016/b978-1-84334-112-3.50002-9

Yossef, S., & Rakha, A. (2017). Efficiency of personal and administrative skills for managerial leadership on administrative creativity at najran university. Journal of Education and Practice, 8(6), 113–122.

Yuee, Y. (2020, February 28). The importance of data recovery & backup when dealing with sensitive data. Swift Systems. Retrieved February 20, 2022, from https://swiftsystems.com/guides-tips/the-importance-of-data-recovery-backup-when-dealing-with-sensitive-data/

Cite this article:

Gesmundo, J.L., Glorioso, R.B., Raviz, K. & Apat, E.C. (2022). Records Management Strategies and Professional Performance of Administrative Staff. International Journal of Academe and Industry Research, Volume 3 Issue 1, pp. 70 - 92. DOI: https://doi.org/10.53378/352858

License:

ai generated, holographic, interface-8578468.jpg
library, people, study-2245807.jpg
bookshelf, books, library-2907964.jpg
Scroll to Top