Management information system adoption and municipal service delivery performance in Bangladesh
Tanjil Ahmed
Abstract
In the modern world, Management Information Systems (MIS) have become an integral component in public service delivery. In the notion of the fourth industrial revolution, citizens are now demanding technology-driven quick service delivery and real-time responses. From this standpoint, the principal aim of the study was to explore the impact of implementing the MIS in improving the municipal service delivery in Bangladesh. The researchers conducted the study using a quantitative research approach, while they followed a positivist research philosophy and an exploratory research approach. A survey method was carried out to collect the primary data, and following the z-score formula, 396 respondents (service providers) participated from 12 randomly selected municipalities in Bangladesh across three districts: Kishoreganj, Mymensingh, and Jamalpur. However, the findings of the study revealed that municipal corporations in Bangladesh are struggling to implement the MIS in public service delivery due to budgetary constraints, lack of skilled manpower, and inadequate training facilities. Conversely, it was found that MIS has significant potential for prompt decision-making, real-time interaction, efficient resource mobilization, and effective public service delivery to citizens. From this perspective, the study provided suitable policy recommendations to address the issues behind the successful implementation of the MIS in the municipal corporations in Bangladesh. However, the major limitation of the study was that it did not consider the service recipients' thoughts. Future research may explore the service recipients’ satisfaction with the MIS-based service delivery in the municipal corporations.
Keywords
digital governance, municipal organizations, effective service delivery, citizen satisfaction
Author information & Contribution
Tanjil Ahmed. Assistant Professor, Department of Public Administration and Governance Studies, Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh, Bangladesh. Email: tanjilahmedtaj@gmail.com
Disclosure statement
No potential conflict of interest was reported by the author.
Funding
The author is deeply appreciative of the generous funding provided by Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh, Bangladesh, which enabled the completion of this research. Their support has facilitated data collection, analysis, and the overall successful outcome.
AI Declaration
AI tools were not used in writing this paper.
Notes
This paper has been presented in 7th International Conference on Multidisciplinary Industry and Academic Research
Acknowledgement
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Cite this article:
Ahmed, T. (2026). Management information system adoption and municipal service delivery performance in Bangladesh. Industry and Academic Research Review, 4(1), 77-99. https://doi.org/10.53378/iarr.233
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