A web portal booking system acts as a “middleman” between car wash stations and customers, providing a centralized and efficient scheduling tool. This type of system has become increasingly popular due to its convenience for both service providers and clients. According to Aziz (2023), the purpose of implementing such applications is to allow customers to book car wash services through mobile devices. The car wash industry is rapidly expanding, and many customers prefer mobile-based service requests. To enhance reliability, booking systems often provide customized panels for customers, enabling access to a full range of services with a single click. Key features include 24/7 appointment scheduling, service customization, online payment, and user-friendly navigation. These systems save time, reduce manual labor, and provide secure storage of customer information. Customers value the convenience of booking services anytime and anywhere, which reflects the growing demand for digital solutions in the automotive industry (Veena et al., 2024; Mattola et al., 2025).
The study by Aziz (2023) shares similarities with the current research, as both focus on booking systems for car wash services. Both systems allow customers to schedule appointments anytime and from different locations. However, Aziz’s system is mobile app-based, whereas the present study focuses on developing a web-based booking portal.