Abstract
Due to the Covid-19 virus, everything has undergone a significant pivot, including livelihood, access to medicine, and the movement of products and services. One of the most affected industries is the hospitality and tourism sector. There was a sudden shift from the regular operation of a hotel to becoming a quarantine facility for isolated guests. Hence, this research explored the employees’ experiences working in a hotel quarantine facility as a basis for developing a human resource crisis management framework. This study utilized basic qualitative research to explore the employees’ experiences working in hotel quarantine facilities. Consequently, this study revealed that among the hotel changes are adjustments to how operations are carried out, how services are provided, and how many staff choose to stay despite the risk of contamination. In accordance with that, most employees experienced psychological and physical problems due to the increased risk of contamination from the virus and the fact that the employees were separated from their families.
Keywords: Human Resource, Crisis Management Framework, Hotel Quarantine, Isolation Facility, Personal Protective Equipment, Health Protocols, Covid-19 virus
*This paper is presented at the 4th Northern Philippines Business Research Conference hosted by Northwestern University
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