Abstract
This study investigated the various factors affecting the operational efficiency of the internal educational quality assurance at Rajamangala University of Technology. It particularly assessed the strategic management, transformational leadership, motivation, and operational efficiency of the internal quality assurance. It also tested the consistency of the causal model of factors affecting operational efficiency of internal educational quality assurance and the influence of strategic management, transformational leadership, and motivation on the internal educational quality assurance. Data collected from the 236 lecturers of the different courses from the nine (9) campuses of the university were analyzed using the path analysis. The results revealed that the respondents have high regards on the strategic management, transformational leadership, and motivation. The hypothesis testing showed that the causal model of factors was consistent with the empirical data. The strategic management and motivation directly affected operational efficiency of the internal educational quality assurance with statistical significance level of 0.05 and 0.01, respectively. Meanwhile, transformational leadership affected the operational efficiency of internal educational quality assurance at statistically insignificant level. The results of the study would be useful for the enhancement of the internal quality assurance practices of universities in Thailand.
Keywords: strategic management, transformational leadership, operational efficiency, quality assurance, higher education
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